At Richmond Spine Interventions and Pain Center, we respect your privacy and we are committed to protecting your information at all times.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Safeguarding your privacy and your protected health information under the Health Insurance Portability and Accessibility Act (HIPAA), as amended, the HIPAA Privacy and Security Regulations, and other federal and state laws are very important to us. We keep your health and financial information private, as required by law, and our rules. This notice explains your rights, our legal duties, and privacy practices. We are required by law to give you this notice and to follow the duties and practices described in it. We will let you know promptly if a breach occurs that may compromise the privacy or security of your information. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you can change your mind at any time, in which case you need to let us know of the change in writing to stop our future disclosures of your health information. Information disclosed before you have revoked your authorization will not be returned and any actions that we have already taken based on prior authorization will not be affected.
Please review this notice carefully
You may contact us to address any concerns or questions about the privacy of your health information or financial information provided to us. If you believe your privacy has been violated, you may contact us to discuss your concerns or to file a complaint. Please contact the Privacy Officer at Richmond Spine Interventions and Pain Center, at telephone number 804-378-1800. You may also file a complaint with the Secretary of the United States Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint or voicing a privacy concern.
We may change this notice at any time. Changes will apply to the protected health information we already have about you and any protected health information about you we may obtain in the future. We must tell you about any changes to our privacy notice and follow the notice in effect. We may tell you about changes by posting the revised privacy notice on our websites, posting a summary in the waiting room at our practice, and making copies available upon your request.
Your Protected Health Information
Your protected health information (sometimes abbreviated "PHI") as information that identifies you or can be used to identify you; that either come from you or has been created or received by a healthcare provider, a healthcare plan, your employer, or a health care clearinghouse; and has to do with your physical or mental health or condition, providing healthcare to you, or paying for providing healthcare to you.
How We Collect Other Information About You:
Richmond Spine Interventions and Pain Center and its employees collect data through a variety of means including but not necessarily limited to letters, phone calls, emails, voicemails, and from the submission of applications that are either required by law or necessary to process applications or other requests for assistance through our organization.
What We Do Not Do With Your Information:
Information about your financial situation and medical conditions and care that you provide to us in writing, via email, on the phone (including information left on voicemails), contained in or attached to applications, or directly or indirectly given to us, is held in strictest confidence. We do not give out, exchange, barter, rent, sell, lend, or disseminate any information about applicants or clients who apply for or receive our services that are considered patient confidential, is restricted by law, or has been specifically restricted by a patient/client in writing accepted by us.
How We Do Use Your Information:
Information is only used as is reasonably necessary to process your application for care or to provide you with health or counseling services which may require communication between Richmond Spine Interventions and Pain Center and health care providers, medical product or service providers, pharmacies, insurance companies, and other providers necessary to: verify your medical information is accurate; determine and provide the type of health care services or items you need; or to obtain payment for services or products, as well as any other use permitted by law.
Your protected health information may be collected, used, and shared without your written authorization:
To treat you and care for you, including consulting with other medical professionals who are treating you and contacting you for appointment reminders; To run Richmond Spine Interventions and Pain Center, including improving your care through quality assessment and review, training, business planning, customer service, grievance resolution, credentialing and medical review and other general administrative activities; To obtain payment from you, your insurance company or anyone else responsible for payment for the services we provide to you. Under specified conditions, we may use and share some of your protected health information in other ways without your written authorization: For public health, abuse or neglect, and health oversight, such as alerting a person who may be at risk for contracting or spreading a disease, reporting suspected abuse, neglect, or domestic violence, and preventing a serious and imminent threat to anyone's health or safety; For law compliance, to law enforcement as required by law, for worker's compensation claims, to health oversight agencies for activities authorized by law, and for special government functions authorized by law such as to public assistance personnel or for national security purposes; For assisting a medical examiner or funeral director, when necessary to identify a deceased individual or determine cause of death; For responses to organ and tissue donation requests;
For judicial and administrative proceedings, in response to a court or administrative order or subpoena; For certain health research, provided other precautions have been taken to protect your information; With family and friends if the information is directly relevant to their involvement in your healthcare or their payment for your healthcare, unless you tell us otherwise in writing; In an emergency where you cannot be contacted or respond, we may disclose your protected health information to a family member, friend, or another person if sharing it is in your best interest in your doctor's professional judgment; For any other reason where a disclosure is required by law.
Your Individual Rights Regarding Your Health Information:
You may tell us in writing that we can give your protected health information to someone else for any reason. Please use our authorization form. If you have given medical power of attorney to someone or you have a legal guardian, that person can exercise your rights and make choices about your healthcare information. We will make sure the person has this authority and can act for you before we take any action. You may specify your preferred method of communication to you using means that are reasonable. You may ask us to send your personal information to an address other than your home if sending it to your home could place you in danger.
We must give you access to your own protected health information. You have a right to see or get a copy of your protected health information and to ask that we correct it if you believe it is missing something or is incorrect. We will provide a copy or summary of your health information within 15 days of your request. We may charge a reasonable fee for medical records. You may send us a written request to ask us not to use your protected health information for treatment, payment, or healthcare operations activities. We are not required to agree to these requests and may refuse a request that we believe would affect your care. If you pay for a service in full out-of-pocket, you can ask us not to share information about that service for purposes of payment or our operations with your health insurer. We will agree unless a law requires us to share that information. You may send us a written request for a list ("accounting") of certain disclosures we made of your protected health information other than disclosures about treatment, payment, and healthcare operations, and disclosures you asked us to make. We will provide one accounting per year for free but will charge a reasonable, cost-based fee if you ask for another within twelve months. You have a right to receive a new copy of this Notice of Privacy Practices at any time.
Download medical records requests, new patient forms, and more from the comfort of your home.
Do you have questions about our practice policies? Or just have questions in general?
Call our office and speak with one of our friendly staff members! You can reach our office staff during normal office hours at
You can also sign-up for our patient portal to send secure messages to our staff and providers from the comfort of your home. To register for our patient portal click the button below.
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This policy applies only to information given to our practice through our website or patient portal:
Internet Privacy Statement
Last Updated: May 10, 2006
Richmond Spine Interventions and Pain Center, formerly The Pain Management Center, respects your privacy and is committed to protecting it at all times. This Internet Privacy Statement gives details about how The Richmond Spine Interventions and Pain Center collects, uses and protects information on its website. This Internet Privacy Statement applies only to information collected by Richmond Spine Interventions and Pain Center through its website.
Changes to the Internet Privacy Statement:
As our practice changes from time to time, this Internet Privacy Statement is expected to change as well. We reserve the right to apply changes the Internet Privacy Statement at any time, for any reason. We will post a notice that this Internet Privacy Statement has been amended by revising the "Last updated" date at the top of this page.
If you have questions about this Internet Privacy Statement, please send us an email.
What information we collect and how we use it:
Information we collect: When you browse our site and do not interact with the site for any online service or product from Richmond Spine Interventions and Pain Center, you browse anonymously. Personally identifiable information--such as your name, address, phone number and email address--is not collected as you browse.
When you choose to interact with our site in ways, such as subscribing to publications, participating in online surveys, submitting questions or comments or requesting information or materials, we will collect certain personal information from you. The type of personal information collected will vary but may include name, address, phone number, birthdate, billing, and delivery information, email address, and other demographic information. The type of product or service that you seek will determine the personal information that is collected. For a listing of the exact type of personal information that will be collected from you, please refer to the appropriate online form.
Tracking activity on our Website: We track how our site is used by both anonymous visitors and visitors who interact with the site. One way we track is by using "cookies." Cookies are small files stored on the site users’ computers or web servers and are used to aid webpage navigation. The cookie function is used on this site to track visitor practices to help determine which site features and services are most important and guide editorial direction. If you do not desire the functionality created by the cookies, you may disable the cookie function at any time by adjusting your browser accordingly.
How we use personal information:
Once collected, we may use your personal information for the following purposes:
Register you for programs and services you have requested
Answer your emails or online requests
Send information you request
Send and process surveys you knowingly participate in
Ensure Richmond Spine Interventions and Pain Center site is relevant to your needs
Deliver Richmond Spine Interventions and Pain Center services such as newsletters or events
It is Richmond Spine Interventions and Pain Center’s policy that anyone who has supplied us with their email address will receive only messages they have specifically requested.
We do not share, sell, trade, exchange or rent your email address to vendors for them to market their products or services to you. When we hire vendors to deliver emails to you on our behalf, they are under agreement and limited from using your email address for any other purpose.
When we send an email to you, we may be able to identify information about your email address, such as whether you can view graphic-rich HTML email. If your email address is HTML-enabled, we may choose to send you graphic-rich HTML email messages.
How to opt out of email:
To opt out of an email list, simply send us an email with “unsubscribe” in the text area. Please allow 6-8 weeks for updates to our address lists to take effect.
With whom we may share information:
Richmond Spine Interventions and Pain Center may share personal information with our business partners in order to provide them an opportunity to offer products or services that may be of interest to you only when you specifically request that we do so. Richmond Spine Interventions and Pain Center also occasionally hires other companies to provide limited services on our behalf including, but not limited to, packaging, mailing and delivering purchases, answering customer questions about products or services, consulting services, data modeling, printing, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service. They are prohibited from using that information for any other purpose.
Richmond Spine Interventions and Pain Center may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to legal requirements or comply with legal process served on the Richmond Spine Interventions and Pain Center; (b) protect and defend the rights or property of Richmond Spine Interventions and Pain Center; or (c) protect the personal safety of Richmond Spine Interventions and Pain Center personnel or members of the public in urgent circumstances.
Children under 18: We do not knowingly solicit data online from or market online to children under the age of 18.
Richmond Spine Interventions and Pain Center implement security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to Richmond Spine Interventions and Pain Center’s business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, Richmond Spine Interventions and Pain Center cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services.
Linking to other Internet sites:
You should be aware that other Internet sites that link to the Richmond Spine Interventions and Pain Center site or to a Richmond Spine Interventions and Pain Center email may contain privacy provisions that differ from the provisions of this Internet Privacy Statement. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.